Privacy Policy

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DELIVERY

Victor Gradinaru aims to dispatch goods within 5 working days once Victor Gradinaru has been credited with the full invoice amount. Earlier shipping is not usually possible since the shipping date depends on suppliers and manufacturers.

Delivery within the UK is expected to take 2-3 working days and within the EU and rest of World up to 10 working days. Please contact Victor Gradinaru Shop Team with regards to specific shipping quotes.

It is the customer responsibility to accept delivery at their chosen address. For delivery outside the UK, customer will be responsible for obtaining all necessary licences and complying with all applicable legislation and regulations governing the export of goods from the UK and the importation into the country of destination. Customer will also be responsible for the payment of any applicable import duties and taxes.

Victor Gradinaru does not assume any sourcing risk and is only obliged to ship from existing stock or from stock ordered from suppliers. Victor Gradinaru has no liability to you in the event that its obligations to ship products to you ceases to exist when, through no fault of its own, does not receive goods in full or on time from suppliers (provided always that Victor Gradinaru has informed customer as soon as reasonably practicable of the failure of its supplier and/or and has not explicitly agreed a separate sourcing risk). In such circumstances any payments made by you will be refunded.

In cases of force majeure (as subsequently described), shipping duration may increase within reason. Force majeure shall include strike, exclusion, official intervention, energy (or resource) scarcity, shipping difficulties, business complications such as fire or water damage to machinery, lightning or any other unforeseeable business complications for which Victor Gradinaru cannot be held responsible. Victor Gradinaru will inform you of the starting (and ending) point of such shipping impediments as soon as reasonably practicable.

Victor Gradinaru reserves the right to cancel any contract with you if delivery fails two times through your fault. Payments already made will be refunded. Victor Gradinaru reserves the right to charge you for additional costs that it may incur due to failed deliveries. If your goods remain at our warehouse for more than four weeks, during which time you fail to accept delivery/redelivery (despite Victor Gradinaru having contacted you to do so) you may incur a storage charge. We also reserve the right to cancel your order and retain up to 50% of your order value.

DELIVERY ON DEFECTIVE GOODS OR DAMAGED GOODS

Victor Gradinaru strongly advise customer to thoroughly check your goods upon receipt and to immediately inform the deliverer/carrier and Victor Gradinaru about obvious damage to your order during transit. Doing so has no influence on your rights but will help Victor Gradinaru to make its own claims against the supplier of goods to Victor Gradinaru or our delivery agent.

To protect your interests, any claim concerning short delivery and/or damaged and/or defective goods found on delivery or concerning damaged or defective goods found at a later date, must be notified within 24 hours to Victor Gradinaru. We do not accept any claims for damage caused by you the customer.